Joystiq [PlayStation]

Someone pretending to be SCEA IT personnel was able to receive information on two PSN user accounts over the phone. However, the accidental release of information does not indicate a breach of any kind to the Network. Kimberly Otzman explained to GameDaily, "Just to clarify, there has been no hacking or electronic breach to any of SCEA's electronic security systems. An as-yet-unidentified PSN user impersonating an SCEA IT employee apparently called customer service agents in order to gain unauthorized access to two PSN user accounts not belonging to the impostor. The unauthorized accessing of the two accounts was discovered immediately after it took place, the unauthorized access was disabled, and the account-holders were notified."

Exactly how this impostor was able to so easily access this information is unclear, and a bit troubling. Undoubtedly, there will be new protocols implemented at SCEA to ensure that this doesn't happen again in the future. "No consumer experienced any financial loss or damage. In response to the incident, SCEA immediately enhanced its customer service protocol, implementing additional security safeguards, and began an intensive investigation of the incident that remains ongoing," Otzman continued.